Last updated: October 23, 2026
We want every gift to arrive beautiful. If something is not right, we will make it right.
Freshness guarantee
- If your flowers arrive damaged, wilted or not as ordered, send us a photo within 24 hours of delivery.
- Contact us at Viber or WhatsApp 0945 633 1977, or email hello@flowersandgifts.ph with your order number.
- We will replace the item or offer store credit or a refund, depending on the issue.
Cancellations
- Orders cancelled before we start preparing them get a full refund.
- Orders already being prepared or out for delivery cannot be cancelled, but we will do our best to change the delivery date or address.
Failed deliveries
If a delivery fails because of an incorrect address, an unreachable recipient, or a refused gift, we may charge a redelivery fee. Perishable items cannot be refunded in these cases.
Refunds
Approved refunds are sent back through Maya or bank transfer within 7 business days.
Not covered
- Natural variations in flower color, size or shape.
- Substitutions of equal or higher value.
- Delays caused by events outside our control.