Quick answers about ordering, payment, delivery and our freshness guarantee. Can’t find yours? Message us on Viber or WhatsApp at 0945 633 1977, 24/7.
Ordering and payment
How do I place an order?
Pick a gift, choose the size and any add-ons, then set the delivery city, date and time slot and check out. We send payment details right away by Viber, WhatsApp or SMS.
Can I order through Viber or WhatsApp?
Yes. Message us at 0945 633 1977 with the gift you want, the delivery details and your card message, and we will take it from there. We reply 24/7.
How do I pay?
For now we accept Maya and bank transfer. Your order is confirmed once we receive your payment, and unpaid orders may be cancelled.
Do you issue official receipts or BIR invoices?
Yes. Tell us the name, and the TIN and address for business purchases, that should appear on the receipt when you order or message us.
Do you have a discount for first-time customers?
Yes. Message us on Viber or WhatsApp at 0945 633 1977 before you order and we will send you the current first-order code.
Can I order from abroad?
Yes. Many of our customers are OFWs and Filipinos overseas. Pay by bank transfer or Maya, order by 4 PM Manila time for same-day delivery, and we send you a photo of the gift before it leaves. See how to send gifts to the Philippines.
Is the message card free?
Yes, the classic card is free with every order. Designed cards are ₱99. We print your message exactly as written, so please check the spelling before you order.
Can I send a gift anonymously?
Yes. Leave your name out of the card message and we will not tell the recipient who sent it.
Can I add a balloon, chocolates or a teddy bear?
Yes. Add-ons are on each product page, from ₱99 balloons to chocolates and bears, and they arrive together with your gift.
Do bouquets come with a vase?
Our bouquets are hand-wrapped and arrive without a vase. If you want one, add a vase from the add-ons on the product page and it arrives together with the flowers.
Can I request a custom bouquet?
Yes. Call or message us on Viber or WhatsApp at 0945 633 1977 with your flowers, colors, budget and date. Custom bouquets cost a little more than our ready designs.
Do you take corporate or bulk orders?
Yes. We prepare client and team gifts, with your logo on the card or packaging. Request a quote.
Delivery
What is the same-day delivery cutoff?
Order and pay by 4 PM Manila time for delivery the same day, subject to slot availability. We deliver seven days a week.
How much is delivery?
₱150 anywhere in Metro Manila, ₱250 to our Cavite, Laguna and Rizal cities, and free on orders of ₱5,000 and up.
Where do you deliver?
All 17 cities of Metro Manila, plus Bacoor, Imus, Kawit, Dasmariñas and General Trias in Cavite; San Pedro, Biñan, Santa Rosa, Cabuyao and Calamba in Laguna; and Antipolo, Cainta, Taytay, San Mateo and Rodriguez in Rizal. See all delivery areas.
What are the delivery time slots?
Morning, 9 AM to 1 PM (order a day ahead); afternoon, 1 PM to 5 PM; and evening, 5 PM to 8 PM. Slots are delivery windows, not exact times, because traffic, weather and building access can cause delays.
Can you deliver to an office, condo or hospital?
Yes. We deliver to homes, offices, condo lobbies and hospitals. Add the tower and unit number for condos, the company and floor for offices, and the patient’s full name and room number for hospitals.
What happens if the recipient is not home?
Our rider calls the recipient. If no one can receive the gift, we leave it with a household member, guard or reception when allowed, or arrange a redelivery, which may have an extra fee.
Can I add delivery instructions?
Yes. Use the delivery notes at checkout for a landmark, the gate or tower to use, a second contact number, or to tell us the gift is a surprise.
How will I know my gift was delivered?
We send a photo of your actual gift before it leaves, and a confirmation once it is delivered. You can also use Track my order with your FG order number and your email or mobile.
Your flowers and gifts
Will my bouquet look exactly like the photo?
We match the style, colors and size. Flowers are natural and seasonal, so if a stem is unavailable we replace it with one of equal or higher value in the same look. If a change is needed, we email you first; if we don’t hear back in time, we go ahead so your gift still arrives on schedule. You see the actual gift in our photo before dispatch.
How long will my flowers last?
Most bouquets stay fresh for about a week with clean water, trimmed stems and a cool spot away from aircon vents and direct sun. See our flower care tips.
Why do the outer petals of my roses look darker?
Those are guard petals. Growers leave them on to protect each bloom on the way from the farm, so they can look a little bruised. Gently pull off one or two and the fresh petals underneath are perfect.
What if my flowers look droopy when they arrive?
Flowers can be thirsty after a trip in the heat. Trim the stems, put them in cool water and give them a few hours. If they do not perk up, send us a photo within 24 hours of delivery and we will make it right.
Are your flowers safe for pets?
Not all of them. Lilies are highly toxic to cats, including the pollen and the vase water, and some other flowers and leaves can upset pets. If there are pets at home, choose a bouquet without lilies and keep any flowers out of their reach.
Do you have a physical flower shop?
We are an online flower shop. You order on this site or by chat, and we deliver to the door.
Changes, cancellations and refunds
Can I change the delivery date or address?
Yes. Message us on Viber or WhatsApp at least one day before delivery. If your gift is already being prepared or is out for delivery, we will still do our best to help.
Can I cancel my order?
Orders cancelled before we start preparing them get a full refund. Orders already being prepared or out for delivery cannot be cancelled.
What if my flowers arrive damaged, wilted or not as ordered?
Send us a photo within 24 hours of delivery with your order number. We will replace the item or give store credit or a refund, depending on the issue. Approved refunds go back through Maya or bank transfer within 7 business days. See our refund and replacement policy.
Still have questions?
See delivery fees, areas and time slots, our refund and replacement policy, or contact us on Viber or WhatsApp. Ready to send something? Shop same-day gifts, birthday gifts or flower bouquets.